Return Policy
-Non-Returnable: Custom engraved items cannot be returned unless there is a manufacturing defect or an error on our part.
-Final Sale: All sales are final. Please review your order carefully. Since the product is made to your specifications, the order cannot be changed, modified, or canceled once your order has been placed.
-Defective Items: If you receive a defective item or if there is an error in the engraving that is different from the design provided by you, please contact us within 24 hours of receiving your order.
-Notification: We must be notified within 24 hours from delivery of any error. We may request that you return 100% of a defective order within 5 business days before we agree to redo your order.
-Inspection: Upon receipt of the returned item, we will inspect it to verify the defect or error. If we confirm the defect or error, we will reproduce your order or provide a refund for the value added by
MCFJ Engraving Studio to the part.
-Contact Us: If you need to return a defective item, please contact our customer service team at
[email protected] or (877) 399-2026 with your order details and a description of the issue.
-Return Authorization: You will receive a Return Authorization (RA) number and instructions on how to return the item.
-Packaging: Please ensure the item is securely packaged to prevent any damage during transit. We are not responsible for items that are damaged or lost during the return shipping process.
-Shipping Costs: You are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
-Refund Processing: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
-Shipping Charges: Original shipping charges are non-refundable unless the return is due to our error.
-Personalization Errors: MCFJ Engraving Studio is not liable for errors committed by you during the course of personalizing a product. These errors may include, but are not limited to, misspellings, bleeds, grammar, punctuation, or image resolution.
-Customer-Supplied Items: We are not liable for customer-supplied items that may have special coatings, lack of protective coatings, or other materials, known or unknown, that may be marred, damaged, or destroyed by any and all processes used in the engraving, marking, cutting, cleaning, storage, or any other process used in production of a customized item in our possession.
-Artwork and Designs: By submitting an artwork, logo, text, or photograph for use in a laser engraving to
MCFJ Engraving Studio, you certify that you have the right to use the artwork, logo, or photographs in your files. You agree not to supply MCFJ Engraving Studio any items consisting of the following: material that could give rise to any civil or criminal liability; and any material that could infringe rights of privacy, publicity, copyrights, or other intellectual property rights without the permission of the owner of these rights.
-Legal Liability: You accept full legal liability for the content of material processed and printed on your behalf and under your instructions.
-Carrier and Insurance: MCFJ Engraving Studio recommends that you (1) use a carrier that offers shipment tracking for all shipments and (2) either insure your package for safe return to MCFJ Engraving Studio or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
-USPS Limitations: Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.
-Non-Refundable Charges: Shipping or freight charges are non-refundable.
If you have any questions about this Return Policy, please contact us at:
Email: [email protected]
Phone: (877) 399-2026
Address: 757 South Main St, Lapeer, M, 48446
By providing a comprehensive and clear return policy, we aim to ensure your satisfaction and maintain transparency in our business practices. Thank you for choosing MCFJ Engraving Studio.
Get In Touch
Email: [email protected]
Address
757 South Main St
Lapeer, MI, 48446
Assistance Hours
Mon – Fri - 9:30AM - 6:00PM
Saturday - 9:30AM - 3:00PM
Sunday – CLOSED